Terms of Service

1. Acceptance of terms

By creating a Veyra account or using our services, you agree to these Terms of Service. If you do not agree, do not use Veyra. These terms apply to all users, including free and paid subscribers, and to any agents you add to your account.

2. The service

Veyra provides a live chat widget and AI-powered customer support platform for websites and webshops. We offer the service on a subscription basis with a free tier and paid plans. We reserve the right to modify, suspend, or discontinue any part of the service at any time, with reasonable notice where possible.

3. Your account

You are responsible for keeping your login credentials secure and for all activity that occurs under your account. You must be at least 16 years old to create an account. You may not share your account with others or create accounts on behalf of someone else without their permission.

If you suspect unauthorised access to your account, notify us immediately at info@veyra.support.

4. Subscriptions and billing

Paid plans are billed monthly in advance. All prices are listed in Euros (EUR) and exclude VAT where applicable. Payments are processed securely by our payment provider (Mollie). You may cancel your subscription at any time; cancellation takes effect at the end of the current billing period.

We reserve the right to change pricing with at least 30 days' notice. If you disagree with a price change, you may cancel before it takes effect.

5. Acceptable use

You agree not to use Veyra to:

• Send spam, unsolicited messages, or engage in automated harassment
• Collect personal data from visitors in violation of applicable privacy laws
• Distribute malware, phishing links, or other malicious content
• Impersonate another person or organisation
• Engage in any activity that violates applicable law or regulation
• Attempt to gain unauthorised access to Veyra's systems or other users' accounts

We may suspend or terminate accounts that violate these rules without prior notice.

6. Your data

You own all data you upload to or generate through Veyra, including conversation transcripts, website configurations, and product catalogs. We process this data only to provide the service. See our Privacy Policy for full details.

7. Intellectual property

Veyra and its underlying technology, design, and branding are owned by DigitalForge. You are granted a limited, non-exclusive, non-transferable licence to use the service for your business purposes. You may not copy, reverse-engineer, resell, or sublicense the Veyra platform or any part of it.

8. Availability and disclaimers

We aim for high availability but do not guarantee 100% uptime. Veyra is provided "as is" without warranties of any kind, express or implied. We are not liable for any indirect, incidental, or consequential damages arising from use of the service, including but not limited to lost revenue or data.

Our total liability to you in any given month is limited to the amount you paid us in that month.

9. Termination

You may close your account at any time from your account settings. We may terminate or suspend your account if you breach these terms, fail to pay, or if we are legally required to do so. Upon termination, your data will be deleted within 30 days in accordance with our Privacy Policy.

10. Governing law

These terms are governed by the laws of the Netherlands. Any disputes will be subject to the exclusive jurisdiction of the courts of the Netherlands, without prejudice to your statutory consumer rights under applicable EU law.

11. Contact

Questions about these terms? Email us at info@veyra.support.