Customer service chat for webshops
Customer service chat that says when it does not know
Veyra answers customer questions in real time from your own knowledge base, catalogue and orders. When it cannot, a service agent takes over — without guessing.
One line of code. No credit card.
How many days do I have to return something?
Thirty days from delivery. Returns within the Netherlands are free.
And if the item arrived damaged?
I am not certain enough to answer that. Let me bring in a colleague.
Hi, I am Sanne. Send me a photo of the damage and I will arrange a replacement today.
Handed over after 4 seconds.
Everything your customer service team needs
No complex integrations, no bloat. Just the tools that actually help you sell and support.
Real-time conversations
Connect with visitors the moment they need help. Live WebSocket chat with instant delivery and typing indicators.
AI-powered replies
Let AI handle common questions 24/7 using your own knowledge base. Escalates automatically when it can't help.
File sharing
Share invoices, manuals, images and documents directly in the chat. Both agents and visitors can upload files.
Multi-language
Serve customers in 6 languages out of the box — English, Dutch, German, French, Russian and Polish.
Business hours
Define your opening hours per day. The widget automatically shows when you're available and when you're not.
Team analytics
Track conversations per agent, response times and daily volumes from one clear admin dashboard.
Every customer question. Handled.
Veyra knows your products, policies and processes — so your support team doesn't have to repeat the same answers all day long.
Shipping
"Where is my order?"
Paste your shipping policy and carrier details once. Veyra answers order tracking questions instantly, 24 hours a day, without pulling in your team.
Returns
"Can I return this item?"
Define your return window and conditions once. Veyra explains your policy clearly and consistently, every time a customer asks.
Products
"Is this still in stock?"
Add product availability and FAQ content to the knowledge base. Veyra responds accurately — it never guesses or makes information up.
Business hours
"When are you open?"
Configure your opening hours per day of the week. Veyra tells visitors exactly when you're available and when to expect a reply.
Guides
"How do I set this up?"
Upload manuals, how-to guides or setup instructions. Veyra walks customers through the steps using only your own documentation.
Escalation
"I want to speak to someone."
When Veyra can't help or a visitor asks for a human, the conversation is flagged and your team gets notified immediately.
Loved by webshop customer service teams
Real feedback from teams who switched to Veyra.
"We went live in under 10 minutes. The AI handles 70% of our routine questions and automatically passes the tricky ones to our team. Game changer."
Sarah M.
Owner, Bloom & Basket
"Our response time dropped from hours to seconds. Customers love getting instant answers, even at midnight. The multi-language support alone was worth it."
Thomas B.
E-commerce Manager, TechGear NL
"I run my shop solo and Veyra is like having a 24/7 support assistant. It knows my product catalog and answers every question accurately."
Lena K.
Founder, Handmade By Lena
AI that only says
what it knows.
Unlike generic chatbots that guess or hallucinate, Veyra's AI is grounded entirely in your own instructions. It draws only on the product details, policies and FAQs you've provided — and nothing else. When it doesn't know the answer, it says so and seamlessly hands the conversation to your team.
Zero hallucinations — if it doesn't know, it transfers to a live person instead of guessing
Bring your own OpenAI key — you control the cost and where the data goes
Seamless handoff — the chat moves to your customer support team with the full history attached, so nobody repeats themselves
Always available — chat support runs at 3 am, on weekends and during peak demand, and resolves the repetitive questions on its own
Handles up to70% of routine support questions automatically
Up and running in minutes
No engineers, no agency, no headaches. Three steps and you're live.
Add the widget
Paste one line of HTML into your webshop and the chat button appears instantly — no build step required.
Set up your team
Invite agents, configure business hours, connect your OpenAI key for AI replies and customise the look.
Start chatting
Visitors click the button and you're instantly connected. AI answers what it knows, your team handles the rest.
<!-- Paste before </body> -->
<script src="https://veyra.support/widget.js"
data-shop-id="your-shop-id"></script>That's literally it. The chat button appears automatically.
Works with every store platform
Veyra doesn't care what platform your store runs on. One script tag and you're live — no plugins, no build steps, no developer required.
Shopify
Paste in your theme.liquid, just before the closing body tag
WooCommerce
Add via a custom HTML block in your footer
Magento
Insert via layout XML or a static block
PrestaShop
Add through the footer template in your theme
BigCommerce
Use Storefront → Script Manager
Any platform
If it accepts a script tag, Veyra works on it
<!-- Paste before </body> on any page -->
<script src="https://veyra.support/widget.js"
data-shop-id="your-shop-id"></script>Not listed?If it accepts HTML, Veyra works on it.
Everything, free, while we are building
There is one plan and it costs nothing. No seat limits, no conversation cap, no credit card.
Everything included
Every feature below, on every website you run.
- Unlimited agent seats — Add your whole team
- Unlimited websites — One account, every shop you run
- Unlimited conversations — No monthly cap, no overage
- AI assistant — Bring your own OpenAI key
- Handover to a live person — With the full history attached
- Six languages — Dutch, English, German, French, Russian, Polish
- Business hours & departments — Route chats where they belong
- File sharing — Deleted automatically after 72 hours
- Order tracking & actions — Connect your own endpoints
- Two-factor authentication — Required on every agent account
Three fields. One line of code. No credit card.
Paid plans will arrive once billing is switched on. Everything you see here is free until then — and we will tell you before anything changes.
Built with security in mind
Your customer data deserves real protection. Veyra is built with privacy and compliance as a first-class concern — not an afterthought bolted on later.
TLS encryption
All data between visitors, agents and the server is encrypted in transit using TLS 1.2+. No plain-text communication at any layer.
Two-factor authentication
Every agent account requires TOTP-based 2FA at login. Backup recovery codes ensure agents are never permanently locked out.
GDPR compliant
Visitor data is never sold or shared with third parties. You control what is collected and retained. Full right-to-erasure support.
Auto file deletion
Uploaded files — invoices, images, documents — are automatically purged after 72 hours. Sensitive files never linger on our servers.
Role-based access
Admin and agent roles are strictly separated. Admins manage settings and team members; agents only ever access their assigned conversations.
Session management
Agent sessions expire after 2 hours of inactivity. Secure, HttpOnly cookies throughout. Admins can revoke any session remotely.
Privacy-first by design
Visitor data is never used to train AI models. Your knowledge base stays yours.
Your data is yours. Full stop.
We built Veyra on a simple principle: customer data belongs to your customers — not to us, not to advertisers, not to anyone else. Here is exactly what that means in practice.
We do not store personal data
Veyra does not collect, retain, or profile visitor information beyond what is strictly necessary to deliver the chat session. No cookies for tracking, no behavioral profiling, no fingerprinting.
We never sell your data
Your data and your customers' data will never be sold, rented, or shared with third parties for commercial purposes. Our only revenue comes from subscriptions — not from monetising your conversations.
Automatic anonymisation
Visitor identities are anonymised automatically the moment a chat session closes. No names, no email addresses, no IP addresses are linked to historical conversations unless explicitly provided by the visitor.
Files deleted within 72 hours
Any file shared during a chat — images, documents, attachments — is permanently and automatically deleted from our servers within 72 hours after the conversation ends. Nothing lingers.
100% transparent. 100% fair.
We operate under full AVG/GDPR compliance. No dark patterns, no hidden clauses, no surprises. Our terms are written in plain language — you should always know exactly what happens with your data.
Frequently asked questions
Everything you need to know before getting started.
No coding skills required. Just paste one line of HTML just before the closing body tag on your website. It works with any platform — Shopify, WooCommerce, custom HTML, you name it.
Veyra uses OpenAI for its AI assistant. You bring your own API key, so you stay in control of costs and data. The AI only answers based on the instructions you provide — it never makes up information or guesses.
Yes. You can configure the widget colour, greeting message, and company name from the dashboard. The widget is designed to blend naturally into any webshop design.
It transfers the chat to a live person instead of guessing. The conversation is flagged in your dashboard with a "Needs agent" badge, and your service agents pick up with the full history in front of them — the customer never repeats themselves.
Right now there is only a free plan, and it has no limits: unlimited agents, websites and customer service chats. Paid plans will arrive once billing is switched on, and you will hear about it before anything changes.
The chatbot answers around the clock, including nights and weekends. Your service team is only needed during the business hours you set — outside them Veyra says when to expect a reply and keeps the conversation waiting for a colleague.
No, and it should not. It resolves the repetitive questions — delivery, returns, stock, order status — so your team keeps its time for complex issues. Anything it is unsure about goes to a real person.
All data is transmitted over TLS. Agent accounts are protected with mandatory two-factor authentication (TOTP). File uploads are stored privately and automatically deleted after 72 hours.
Still have questions?Send us a message
Every subscription helps a child with cancer.
We donate 25% of our total revenueto organisations that support children battling cancer — funding research, treatment, and the families who stand beside them.
Choosing Veyra is not just a business decision. It is a small act of solidarity with the families who are fighting the hardest battle imaginable. We are proud to make that connection — and we publish our donation figures openly, every quarter.
Quarterly reports— published openly
Verified donations — no greenwashing
of total revenue donated
every single quarter
Benefitting
Children with cancer & their families
Research · Treatment · Family support
Start answering customer service chats today.
Join hundreds of webshops using Veyra to shorten response times and give every visitor a better customer experience.
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