Wszystko, czego potrzebujesz, aby
wspierać swoich klientów
Veyra przynosi czat na żywo w czasie rzeczywistym na każdą stronę. Jeden skrypt, jeden pulpit — zarządzaj rozmowami na wszystkich stronach, automatyzuj z AI i chroń swoje dane.
Instant, live conversations with your visitors
Veyra uses WebSockets to deliver messages the moment they are sent — no polling, no delay. Your agents see exactly what is happening on your website in real time. Visitors feel heard instantly, which dramatically increases the chance of a conversion or a resolved issue.
- Zero-latency message delivery via WebSocket
- Live typing indicators — see when a visitor is composing
- Agent join notifications visible to the visitor
- Automatic reconnect if the connection drops
- Conversation status: waiting, being helped, closed
Support Team
Websites
Main Webshop
myshop.com
German Store
meinshop.de
B2B Portal
business.myshop.com
Each website gets its own embed code and conversation stream
One account, as many websites as you need
Whether you run a single webshop or manage dozens of client sites as an agency, Veyra handles it all from one dashboard. Each website gets its own unique embed snippet, its own conversation stream, its own branding — completely independent from the others.
- Unlimited websites under a single account
- Each website has its own widget colors and branding
- Filter conversations and statistics per website
- Independent greeting messages and agent display names
- Perfect for agencies managing multiple clients
Let AI handle the repetitive questions
Connect your OpenAI API key and Veyra will automatically respond to incoming visitor messages — instantly, 24/7, in any language. You write the system prompt, so the AI speaks in your brand voice and only discusses what you allow. When a conversation needs a human touch, your agents can step in at any time.
- Plug in your own OpenAI API key — no shared credits
- Fully customisable system prompt per account
- AI responds instantly, even outside business hours
- Agents can always override and take over a conversation
- Toggle AI on or off with a single switch
AI handled this conversation automatically
Trail Runner X200
Lightweight waterproof trail runner, blue
Urban Sprint Pro
City running shoe, available in 5 colors
2 matching products found via semantic search
AI that knows your entire product range
Upload your product catalog as a CSV and Veyra's AI will automatically answer visitors' questions about specific products — prices, availability, descriptions — accurately and instantly. No coding, no integrations, no hallucinated details.
- Import your entire product catalog via CSV — no coding required
- AI automatically detects when a visitor asks about a product
- Semantic search finds the right match even when visitors use different words
- Only triggers on product-related questions — no unnecessary lookups
- Answers are always grounded in your real catalog — zero hallucinations
- Works alongside your AI assistant with no extra configuration
Live dashboard
Active now
7
live conversations
Needs agent
2
awaiting reply
Today
34
conversations
This month
812
conversations
Recent conversations
A live overview of everything happening on your sites
The Veyra dashboard shows you exactly what is happening, right now. See who is chatting, who is waiting for help, which agents are active, and how your numbers look over time. No need to refresh — the dashboard updates automatically every 30 seconds.
- Live conversation counter with real-time status badges
- Stats for today, this week, and this month
- Agent performance ranking with conversation counts
- Filter the conversation list by website
- Click any conversation to open the full chat history
Your whole support team in one place
Add as many agents as you need to your Veyra account. Agents can log in, view active conversations across all your websites, and jump in to help visitors at any time. The moment an agent opens a conversation, its status changes to "Being helped" so other agents know it is already covered.
- Invite unlimited agents to your account
- Role-based access — admin or support agent
- Agent performance tracked per conversation count
- Status changes to "Being helped" when an agent opens a chat
- Agents are protected by mandatory two-factor authentication
Agent performance
This monthSophie Müller
Liam Janssen
Ana García
Tom Bakker
Visitor (writes in German)
You (write in English)
Translations powered by AI — no manual work needed
Break the language barrier — talk to anyone, in any language
A visitor from Germany lands on your Dutch or English shop and starts typing in German. With Veyra's auto-translation, you read their message in your own language and they read your reply in theirs — automatically, without either of you doing anything differently. No missed sales because of a language mismatch. No need to hire multilingual agents.
- Visitor writes in German — you read English. Instantly, automatically.
- Your reply is translated back to the visitor's language before they see it.
- Language detection is instant — no manual selection needed from either side.
- Works for any language supported by OpenAI (50+ languages)
- AI context is always in your language, so replies stay accurate
- Toggle on or off per account — full control in your settings
Built with privacy at the core
Veyra is built for European businesses and fully compliant with AVG/GDPR. We never sell data, never use it for advertising, and give you full transparency over what is stored and for how long.
Two-factor authentication
Every agent account is protected by TOTP-based 2FA using an authenticator app. Recovery codes ensure agents are never permanently locked out.
Visitor anonymisation
Visitors appear only as "Visitor #XXXXXX" — no names or email addresses are collected unless they type them in a message.
72-hour file deletion
Any file shared in a conversation is automatically removed from our servers after 72 hours. No long-term file storage without your consent.
No data selling, ever
We do not sell, share, or use your data or your visitors data for any purpose outside operating the service. Full stop.
Departments
Sales
4 agents
Technical
3 agents
Billing
2 agents
Forwarding a conversation
Current conversation
Visitor #A3F2C1
Forwarded to
Technical
Route every conversation to the team that can actually help
Not every question lands in the right hands the first time. With departments, you can organise your agents into focused teams — Sales, Technical, Billing, or anything else you need. When an agent realises a conversation belongs elsewhere, they forward it with a single click. The visitor never notices a thing.
- Create departments like Sales, Technical, and Billing in minutes
- Assign any number of agents to one or more departments
- Forward a live conversation to the right team with one click
- The visitor stays in the same chat — no interruption or restart
- Department badges appear in the conversation list so agents know where to focus
Know exactly how every conversation landed
After a chat ends, visitors are shown a simple 1–5 star prompt right inside the widget. No redirects, no forms — just a single tap. You see the score on every conversation in your dashboard and know instantly where your team is excelling and where there is room to improve.
- Toggle the rating prompt on or off per account — no code changes needed
- Shown automatically after every conversation ends, to both sides
- Each visitor can only rate once per conversation — no duplicate submissions
- Rating and timestamp stored on the conversation, visible in the agent dashboard
- Identify at a glance which conversations left customers unhappy
Support Team
Conversation ended
Your order has been shipped! You'll receive tracking info within the hour.
14:32
How was your experience?
Tap a star to rate
Visitor rated 4/5
1m 42s
last 30 days
8m 15s
last 30 days
87%
42 rated
Conversations per day — last 14 days
Know exactly how your support is performing
The Veyra dashboard gives you the numbers that matter — how fast agents respond, how long it takes to resolve issues, and how satisfied your visitors really are. No spreadsheets, no manual tallying.
- Average first response time — see how quickly agents pick up new conversations
- Average resolution time — track how long it takes to fully close a chat
- CSAT score — percentage of visitors who rated the conversation 4 or 5 stars
- Conversations per day — a 30-day bar chart showing your support volume at a glance
- All metrics update in real time as conversations close and ratings come in
Never let a visitor slip through the cracks
When a visitor opens a chat and no agent joins within your defined window, Veyra flags it as missed — instantly visible on the dashboard so your team can follow up before the visitor gives up.
- A conversation is flagged "missed" when no agent replies within a configurable time window
- Missed count appears as a prominent stat card on the admin dashboard — red when non-zero
- Filter the conversation list to show only missed chats and act on them immediately
- Set your own threshold — 2 minutes, 5 minutes, or whatever fits your SLA
- Missed conversations are visible on individual chat records in the agent view
Today
38
Active now
7
Missed today
3
And a lot more
Every detail thought through, from the first message to the last.
Business hours
Set the days and times when your chat is available. Outside those hours the widget hides automatically — no need to remember to switch it off on Friday evening.
Sound notifications
Agents hear an alert when a new message arrives in the dashboard. Visitors hear a sound when an agent replies. Both sounds can be toggled independently in settings.
File sharing
Visitors and agents can send files up to 10 MB directly in the chat. Images, PDFs, invoices, screenshots — everything your customer needs to clarify their issue.
Widget customisation
Choose your primary, secondary and accent colours. Set a custom greeting message. Give your support team a display name. The widget matches your brand, not ours.
Session security
Agent sessions expire after 2 hours of inactivity. Cookies are HttpOnly and same-site. No tokens are ever exposed to JavaScript on the agent dashboard.
Multi-language
The Veyra dashboard is available in English, Dutch, German, French, Polish and Russian. The widget speaks whatever language your visitor browser is set to.
White-labeling
Remove all Veyra branding and present the platform entirely under your own name. Perfect for agencies who want to offer live chat as part of their own product suite.
// Fetch ended conversations from Veyra
const res = await fetch(
'https://api.veyra.support/api/v1/conversations'
+ '?status=ended&per_page=50',
{
headers: {
'Authorization': `Bearer ${'{'}API_KEY{'}'}`
}
}
)
const { data, total } = await res.json()
// Push each conversation into your CRM
for (const conv of data) {
await crm.upsertTicket({
id: conv.conversationId,
email: conv.visitorEmail,
status: conv.status
})
}
// ✓ conversations synced
Pull your chat data into any system
Every conversation, message, and file in Veyra is accessible via a simple REST API. Connect it to your CRM, data warehouse, helpdesk, or internal dashboard — no manual exports needed.
- Authenticated with a per-company API key — generate one in your dashboard
- Retrieve conversations filtered by status, paginated for easy processing
- Fetch full message threads and file attachments per conversation
- Fully read-only — your data is yours, we just give you access to it
- Complete API reference available in the documentation
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