Chaque question répondue est
une vente que vous n'avez pas perdue
La plupart des sites font la même erreur : ils laissent les visiteurs partir avec des questions sans réponse. Le chat en direct élimine ce problème.
73%
of shoppers say live chat is the most satisfying way to get support
40%
average increase in conversions when live chat is available at checkout
69%
of carts are abandoned — often because the buyer couldn't get a quick answer
2.8×
more likely to buy — visitors who use live chat convert at nearly three times the rate
Every unanswered question is a customer you lost
Visitors don't wait. They don't send emails. When they can't find an answer on your site, they open a new tab and buy from someone else. Here's what that looks like in practice.
"Is this size true to fit?"
No answer → visitor goes to a competitor who has a chat button.
"When will my order arrive?"
No answer → customer opens a chargeback instead of waiting.
"Do you ship to Belgium?"
No answer → they assume no and close the tab.
"Can I still cancel my order?"
No answer → they dispute directly with their bank.
With Veyra, every one of those scenarios ends differently — with an answer, and with the sale.
Live chat turns browsers into buyers
The average webshop loses 69% of its carts before checkout. Not because the product was wrong or the price was too high — but because the visitor had one question and nowhere to ask it.
Pre-purchase questions
A visitor is looking at your most expensive product. They have one question about delivery time. Without chat, they leave. With Veyra, your agent — or AI — answers in seconds and the order is placed.
Cart abandonment recovery
You can proactively trigger a message when a visitor has been on the cart page for 60 seconds with no action. That one message can recover 1 in 5 abandoned carts.
Return & complaint handling
Unhappy customers escalate fast. A chat window gives them an instant outlet. Resolving a complaint in real time costs far less than a negative review or a dispute with your payment provider.
Upselling at the right moment
An agent who sees a visitor is about to order a printer can suggest compatible ink cartridges. That kind of contextual upsell is impossible with email — and trivial with chat.
Why speed of response changes everything
Support is not just about solving problems. It is about how quickly people feel heard. Customers have shorter attention spans and higher expectations than ever. Meeting those expectations is not a nice-to-have — it is the difference between a five-star review and a one-star warning to other buyers.
Speed is the new courtesy
A reply within 30 seconds feels respectful. A reply after 48 hours — even if helpful — already feels like an afterthought. Live chat compresses the entire support cycle into a single conversation that starts and ends while the customer is still engaged.
People trust people
A real agent who says "let me check that for you" builds more goodwill than a perfect FAQ article. That personal touch — even when the conversation is short — is what turns a one-time buyer into a repeat customer.
Problems solved before they become reviews
Most negative reviews are written out of frustration that built up over hours of waiting. When a customer can vent and get help in real time, they leave the conversation relieved — not angry. The review they write afterwards looks completely different.
Consistency across every touchpoint
With Veyra, every agent sees the full chat history. No customer ever has to repeat themselves. The conversation picks up exactly where it left off — which is what professional support looks like in 2026.
"Couldn't find out if they ship to my city. No one to ask. Ordered elsewhere. Don't waste your time."
Posted on Trustpilot
"Had a question about my order status and someone replied in literally 20 seconds. Arrived on time, exactly as described. Will definitely order again."
Posted on Trustpilot
Customer satisfaction by channel
Sale completed at 23:17 — no agent needed
€ 79,00Your best agent works around the clock — and never calls in sick
Most questions come in exactly when your team isn't working: evenings, weekends, public holidays. Without AI, those visitors leave without help. With Veyra's AI assistant, every question gets a reply in under two seconds — at any hour, in any language, with full context about your business because you wrote the system prompt.
- AI responds in under two seconds — even at 3 am on a Sunday
- Fully customisable system prompt — AI only discusses what you allow
- When AI can't help, it flags the conversation for a human agent
- Auto-translation means AI can serve visitors in any language
- AI-generated conversation summaries after every chat, for your records
- Toggle AI on or off at any time — always in your control
Important: Veyra's AI never guesses. If it can't find the answer in your system prompt or context, it flags the conversation as "needs agent" and alerts your team — rather than making something up.
Good support compounds over time
Live chat is not just a conversion tool. It is a trust-building engine. Every positive interaction makes the next sale easier — and every resolved complaint is a saved relationship.
Better reviews
Customers who get help fast leave better reviews. A single resolved chat can turn a potential 2-star into a 5-star. Reviews drive traffic. Traffic drives sales.
Repeat purchases
A customer who feels cared for during their first order comes back. The second sale costs you nothing in marketing. Live chat is the cheapest retention tool you will ever use.
Word of mouth
People remember remarkable service. "They answered my question in 20 seconds" is the kind of story that gets told to friends. You cannot buy that with ads.
Fewer disputes
When a customer can reach you before they reach their bank, most disputes never happen. Live chat is the buffer between a frustrated customer and a chargeback.
Veyra works differently for different businesses
Whether you run a webshop, offer a service, or manage multiple client sites as an agency — the core benefit is the same, but the way you use it looks different.
More orders, fewer abandoned carts
- Answer sizing, shipping, and stock questions instantly
- Recover carts by reaching out to hesitant buyers
- Handle returns and complaints before they reach your inbox
- AI covers evenings and weekends at no extra staffing cost
Book more appointments, handle fewer no-shows
- Let visitors ask questions before they commit to a booking
- Confirm appointments and answer last-minute questions in chat
- Reduce phone call volume — chat handles the routine questions
- Forward complex enquiries to the right specialist department
One platform for every client
- Add a separate website per client under a single Veyra account
- Brand each widget independently — colours, greeting, agent name
- Manage all client conversations from one unified dashboard
- Earn up to 40% discount by referring clients to Veyra
Live in five minutes, not five days
You don't need a developer, a designer, or a lengthy onboarding call. If you can paste a line of code into a website — or ask your developer to do it — you are done.
Create your account
Sign up in under two minutes. No credit card required. Choose a plan or start on Free.
Add your website
Create a website entry in Veyra, set your brand colours and greeting. Copy the one-line script tag.
Paste the snippet
Drop the script tag into your site's <head>. The widget appears instantly — styled, branded, live.
No developer needed. No configuration calls. No waiting.
Your competitors are already using live chat. Your customers already expect it.
In 2026, a website without live chat is a website that tells its visitors: "your question can wait." But your visitors won't wait. They are two clicks away from your competitors at all times.
Live chat is the only support channel that works at the exact moment a customer is ready to buy. Email arrives too late. Phone calls are a friction point. Social DMs are informal and slow. Chat is immediate, personal, and happens right there on your site — exactly when the customer has their credit card in hand.
Veyra gives you all of this: real-time conversations, AI that works overnight, translation so you can serve anyone, and a dashboard that shows you everything at a glance. And you can be live on your website today.