Privacy Policy

1. Who we are

Veyra is a live chat and AI customer support platform for webshops, operated by DigitalForge (hereinafter "Veyra", "we", "us", or "our"). We are based in the Netherlands and subject to Dutch and EU law, including the General Data Protection Regulation (GDPR).

Contact: info@veyra.support

2. Our core commitment

We built Veyra on a simple principle: your data is yours. We do not sell, rent, or trade any personal data to third parties. We do not use your customers' conversation data for our own purposes. We do not build advertising profiles. Veyra is a tool — not a data broker.

3. Data we collect

Account data

When you create a Veyra account we collect your name, email address, company name, and billing information. This is used solely to provide and manage your subscription.

Conversation data

Messages exchanged between your website visitors and your support agents (or AI) are stored in your Veyra account. This data belongs to you. We process it only as a data processor acting on your instructions. We never read, analyse, or use this data for our own purposes.

Website analytics

We may use Google Analytics on the Veyra marketing website (veyra.support) to understand where visitors come from, which pages they visit, and how they find us. This data is anonymous and aggregated — it cannot be used to identify individual visitors. Google Analytics data is never linked to your Veyra account or your customers.

Technical data

Like all web applications, our servers log IP addresses, browser types, and request timestamps for security and debugging purposes. These logs are retained for 30 days and then automatically deleted.

4. How we use your data

• To create and manage your account
• To deliver the Veyra service (chat infrastructure, AI responses, agent dashboard)
• To process payments via our payment provider
• To send transactional emails (account confirmation, invoices, important service updates)
• To measure traffic to our marketing website via Google Analytics
• To investigate and resolve technical issues

We do not send marketing emails without your explicit consent, and you can unsubscribe at any time.

5. What we never do

• Sell, rent, or share your data or your customers' data with third parties for commercial purposes
• Use conversation data to train AI models or improve our product without explicit consent
• Display advertising or build advertising profiles based on usage
• Transfer data outside the EU without appropriate safeguards

6. Data retention

We retain your account data for as long as your account is active. If you close your account, we delete all associated data within 30 days, except where we are legally required to retain billing records (typically 7 years under Dutch tax law).

Conversation data is retained as long as your account is active. You can delete individual conversations or your entire conversation history at any time from your dashboard.

7. Your rights under GDPR

As a resident of the EU or EEA, you have the right to:

• Access — request a copy of the personal data we hold about you
• Rectification — correct inaccurate data
• Erasure — request deletion of your data ("right to be forgotten")
• Portability — receive your data in a structured, machine-readable format
• Restriction — limit how we process your data in certain circumstances
• Objection — object to processing based on legitimate interests

To exercise any of these rights, email us at info@veyra.support. We will respond within 30 days.

8. Changes to this policy

If we make material changes to this policy, we will notify you by email and update the "Last updated" date at the top of this page. Continued use of Veyra after changes take effect constitutes acceptance of the updated policy.

9. Contact

Questions about this policy? Reach us at info@veyra.support. We aim to respond within two business days.