Blog

Insights from the Veyra team

Tutorials, product updates, and research on live chat, customer support, and e-commerce growth.

Product10 min read

Best AI live chat software for customer support

Boost customer support with the best AI live chat software. Seamless integration of AI chatbots and live chat for superior website chat experiences.

May 22, 2025 Read more
Guide10 min read

Automated customer service: What is customer service automation?

Customer expectations are higher than ever. Learn how customer service automation uses chatbots, AI, and workflows to handle support tasks faster and at scale.

May 22, 2025 Read more
Business5 min read

Why Live Chat Converts Better Than Email Support

Email has been the backbone of customer support for decades — but live chat is quickly taking over. Here is why real-time support leads to more sales and happier customers.

May 15, 2025 Read more
Tutorial7 min read

How to Write the Perfect AI Support Prompt

The quality of your AI chatbot's answers depends almost entirely on how well you write the system prompt. Here is the framework we recommend to every new Veyra customer.

May 8, 2025 Read more
Tutorial4 min read

Add Live Chat to Your Webshop in Under 5 Minutes

No plugin, no developer, no credit card required. We walk you through pasting a single script tag and watching your chat widget come to life.

April 28, 2025 Read more
Research6 min read

The ROI of Real-Time Customer Support

Studies show that answering a customer within 5 minutes increases the chance of closing a deal by 21 times. We break down what real-time support is actually worth to your business.

April 14, 2025 Read more
Product4 min read

Online, Away, or Offline: Managing Your Team's Availability

Veyra has built-in presence management. Here is how to use Online and Away statuses to give visitors accurate expectations — and protect your team from burnout.

April 2, 2025 Read more
Research5 min read

What Online Shoppers Really Want From Customer Support

We analyzed thousands of webshop support conversations to find what actually drives customer satisfaction. The results challenge some common assumptions about what good support looks like.

March 20, 2025 Read more

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